Stakes FAQ – Got Questions? We've Got Answers

Stakes may ask for identity verification at certain stages. Typically, a valid CNIC (Computerised National Identity Card) or passport is accepted as proof of identity. A recent utility bill or bank statement can serve as proof of address. Uploading clear, legible photos or scans speeds up the process considerably.

Go to the Login page and click the "Forgot password?" link. Enter your registered email address and you'll receive a password reset link within a couple of minutes. Follow the link, set a new password and you're good to go. If the email doesn't arrive, check your spam folder before contacting support.

No. Each player is permitted one Stakes account only. Duplicate accounts are against our Terms and Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you believe you've accidentally created two accounts, contact support immediately to resolve the situation.

After logging in, go to your account security settings and select the 2FA option. You'll be prompted to scan a QR code using an authenticator app such as Google Authenticator or Authy. Once set up, every login from a new device will require a one-time code from your app, adding a strong layer of protection to your account.

Stakes supports a wide range of PKR payment options including JazzCash, Easypaisa, Raast, Bank Transfer, debit and credit cards (Visa/Mastercard), and several mobile wallet services. All transactions are processed in Pakistani Rupees so there are no conversion fees to worry about. Visit the Deposit page for full details.

The minimum deposit amount varies slightly depending on the payment method you choose. Generally, JazzCash and Easypaisa deposits start from PKR 500, while Bank Transfer and card deposits may have a slightly higher minimum. Exact limits for each method are displayed on the deposit screen after you select your preferred option.

JazzCash, Easypaisa and Raast deposits are typically instant — your balance updates within seconds of a successful transaction. Bank transfers can take between a few minutes to a few hours depending on your bank's processing speed. If your deposit hasn't appeared after two hours, contact our support team with your transaction reference number.

Stakes does not charge any platform fees on deposits. However, your bank or mobile wallet provider may apply their own transaction charges — these are outside our control. We recommend checking with your payment provider for their fee structure before making a deposit.

Log in to your account and navigate to the Withdrawal section. Select your preferred payout method — JazzCash, Easypaisa, Raast or Bank Transfer — enter the amount you wish to withdraw and confirm. Make sure your account is fully verified before requesting a withdrawal to avoid any delays.

Most withdrawals via JazzCash and Easypaisa are processed within a few hours. Bank Transfer payouts typically take one to three business days depending on the receiving bank. VIP members may benefit from faster processing times as part of their tier benefits. You'll receive a notification once your withdrawal has been approved and sent.

There are a few common reasons a withdrawal may be held: your account verification may be incomplete, there may be an active bonus with wagering requirements still to be met, or the withdrawal amount may exceed a daily limit. Log in to your account to check for any pending verification steps, or contact our support team who can explain the specific reason and help resolve it quickly.

The minimum withdrawal amount on Stakes is PKR 1,000 for most payment methods. For bank transfers the minimum may be slightly higher. There is no maximum withdrawal limit for verified accounts, though very large amounts may be paid out in multiple instalments as a standard security measure.

Stakes covers a broad range of sports with a strong focus on what Pakistani players love most. You'll find cricket markets across PSL, T20 internationals, Test matches and domestic tournaments. Beyond cricket, football leagues, esports tournaments and several other international sports are available. Check the Sports page to see the full list of live and upcoming events.

Live betting, also called in-play betting, lets you place bets while a match is already in progress. Odds update in real time based on what's happening on the field — so if a wicket falls during a PSL game, the odds shift immediately. You can bet on the next over's run total, who takes the next wicket, match winner and many more markets. Fast internet connection recommended for the best experience.

Yes, Stakes offers a Cash Out feature on selected markets. If your bet is in a winning position but you'd rather secure part of your profit before the final result, you can cash out early for a guaranteed amount. The cash out value is calculated based on current odds and may be higher or lower than your original stake. Not all markets support cash out — look for the cash out indicator on your open bets.

The minimum bet amount on Stakes is PKR 100 for most markets. Some speciality or prop markets may have a higher minimum. Maximum stake limits vary by market type and event — high-profile PSL finals or international fixtures may have higher limits available compared to lower-tier events.

The Stakes VIP programme rewards loyal players with loyalty points earned on every bet placed. As you accumulate points you move up through VIP tiers, each unlocking better perks — from higher withdrawal limits and faster payouts to exclusive reload bonuses and dedicated account managers. Visit the VIP page for a full breakdown of each tier's benefits.

New members who register and make their first deposit are automatically eligible for the welcome bonus. Make sure you opt in during the registration or deposit process where prompted. Bonuses come with wagering requirements — meaning you need to bet the bonus amount a certain number of times before withdrawing winnings derived from it. Full terms are displayed at the time of claiming.

Loyalty points do not expire as long as your account remains active — meaning you've placed at least one bet within the last 90 days. Inactive accounts may have their points reset after a prolonged period of inactivity. Keep playing regularly to protect your VIP status and accumulated rewards.

The Stakes app is available for Android devices. Visit the App page and follow the download instructions. Since the app is not distributed through the Play Store, you'll need to allow installation from unknown sources in your Android settings — the page walks you through this step by step. iOS support information is also available on that page.

First, try clearing your browser's cache and cookies, then reload the page. If that doesn't work, try a different browser or switch from Wi-Fi to mobile data (or vice versa). Sometimes ISP-level issues can affect connectivity — in those cases the Stakes mobile app often works fine as an alternative. If problems persist, contact support and mention your device type and browser version.

Absolutely. Your Stakes account works seamlessly across the website and the mobile app. Your balance, open bets, VIP points and transaction history are all synced in real time. Simply log in with the same email and password on any device and you'll pick up right where you left off.

The fastest way to get help is through the live chat feature available directly on the Stakes platform after logging in. Support is available 24 hours a day, seven days a week. You can also reach the team by email at [email protected]. For common issues, this FAQ page covers most topics — but our team is always happy to assist with anything not covered here.